All products are sold on a non-returnable basis unless damaged or defective upon delivery.
Any claims of damages, shortages, or defective merchandise must be reported within 7 days of receipt of order. Returns require prior authorization from Hyone.
We will replace the product depending on the availability of the product. Please note that any claims received past 7 days of the receipt of your order will only a credit memo will be issued on file which could be used towards your future orders. Any claims made past 30 days of receipt of order will not be accepted.
Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
Please note that we cannot accept returns without an authorization number. If we receive your package without an authorization code, it will not be accepted and will be returned to you at your expense.
Hyone is not responsible for any return shipping.
Note: shipping and handling charges are non-refundable